Frequently asked questions

1. WHAT ARE THE ADVANTAGES OF BUYING ONLINE?

2. CAN YOU BUY FROM ANYWHERE?

3. CAN I SEND MY ORDER TO SOMEONE ELSE?

4. HOW CAN I CHECK THAT MY ORDER HAS GONE THROUGH CORRECTLY?

5. WHAT ARE THE DELIVERY TIMES?

6. HOW DO I ORGANISE A RETURN?

7. WILL THE PRODUCT I AM BUYING BE THE SAME AS THE ONE IN THE PHOTOGRAPH?

8. WHAT SHOULD I DO IF I RECEIVE A FAULTY PRODUCT OR ONE THAT IS DIFFERENT TO WHAT I ORDERED?

9. HOW LONG IS THE GUARANTEE ON CO YN PRODUCTS?">

10. WHAT AUTHENTICITY GUARANTEE DO CO YN PRODUCTS HAVE?

11. WHAT IS A CARAT/KARAT?

12. WHAT ARE THE CRITERIA FOR EVALUATING THE QUALITY OF A DIAMOND?

13. CAN I OPEN MY OWN CO YN STORE?

  

 
1. WHAT ARE THE ADVANTAGES OF BUYING ONLINE?


Besides being able to have easy access to CO YN products from anywhere, you can find special offers and get information about the latest news from CO YN.

 
2. CAN YOU BUY FROM ANYWHERE?


You can see the list of countries where we deliver orders in the Shipping section [
INCLUIR LINK] of our website, here.

  
3. CAN I SEND MY ORDER TO SOMEONE ELSE?


If you’d like, you can send your order as a gift to someone else. You have to state this during the purchase process. We always send our jewelry in a special package, which is ideal as a gift.

 
4. HOW CAN I CHECK THAT MY ORDER HAS GONE THROUGH CORRECTLY?


We always send an email to confirm that the order has gone through correctly (Order Confirmation). You’ll also get a second email, to tell you when your order has been dispatched (Shipping Confirmation). If you don’t receive these communications, send us an email to coyn@bycoyn.com
or phone us on +34 679 126 762, from Monday to Thursday, from 10am to 7pm, and on Friday, from 10am to 4pm (Madrid time). We’ll get back to you as quickly as possible to resolve the incident.

 

 5. WHAT ARE THE DELIVERY TIMES?

 

Dispatch and delivery times vary between countries and depending on whether is or not in stock. Generally speaking, if the product is in stock, the delivery term will be:

Zone

Price

Timing

Madrid

4,62

1/2 días

España y Portugal

5,49

1/2 dias

Baleares

7,15

1/3 dias

Canarias

10,16

1/3 días

Ceuta

21,19

1/3 días

Melilla

9,68

1/3 dias

Germany

22

2/3 days

Austria

22

2/3 days

Belgium

22

2/3 days

Denmark

22

2/3 days

France

22

2/3 days

Holland

22

2/3 days

Italy

22

2/3 days

Luxembourg

22

2/3 days

Dutch linen

22

2/3 days

United Kingdom

22

2/3 days

Czech Republic

22

2/3 days

Poland

22

2/3 days

Switzerland

22

2/3 days

Bulgaria

31

2/3 days

Slovakia

31

2/3 days

Slovenia

31

2/3 days

Finland

31

2/3 days

Greece

31

2/3 days

Hungary

31

2/3 days

Ireland

31

2/3 days

Latvia

31

2/3 days

Lithuania

31

2/3 days

Norway

31

2/3 days

Finland

31

2/3 days

Romania

31

2/3 days

Sweden

31

2/3 days

EE.UU

40

4/5 days

Canada

40

4/5 days

South America

54

4/5 days

 

If the product is out of stock 10 to 14 additional days have to be added to the terms indicated above (i.e. delivery in Spain will generally take from 12 to 17 days). To check products’ availability in stock and/or if you need to receive the product on a precise date contact us at coyn@bycoyn.com.

 

6. HOW DO I ORGANISE A RETURN?


To manage your return, you have to send us your request and the product you want to return before 14 days have passed following receipt of the order, to the following address:

CO YN, C/ Maestro Chapí, nº 34. 28016 - Madrid.

For shipping costs and further detail please see our RETURN [https://bycoyn.com/pages/returns] policy.

 

7. WILL THE PRODUCT I AM BUYING BE THE SAME AS THE ONE IN THE PHOTOGRAPH?


The photographs shown on the website are accurate depictions of the products. But, it’s important to remember that these are high-quality photographs that aim to show every detail of each piece. On occasion, there may be differences in the colours and details, depending on the monitor you use to view our website. In addition all CO YN products are made by artisan method. Therefore, it is probable that the customer may find slight differences in products where the raw materials used and the manufacturing process influence the final result.

 

 8. WHAT SHOULD I DO IF I RECEIVE A FAULTY PRODUCT OR ONE THAT IS DIFFERENT TO WHAT I ORDERED?


In the unlikely event that the product should have a fault or if it isn’t the one you ordered, please log in to your personal account, and fill in and send us the return form you’ll find there. We’ll collect your order and deliver your jewelry in the correct conditions as quickly as possible. If you should have any problems, you can send us an email to coyn@bycoyn.com, or phone us on +34 679 126 762, from Monday to Thursday, from 10am to 7pm, and on Friday, from 10am to 4pm (Madrid time). We’ll get in touch with you as quickly as possible.

 

 9. HOW LONG IS THE GUARANTEE ON CO YN PRODUCTS?


All CO YN jewelry comes with a two-year guarantee following the date of purchase against manufacturing faults and hidden defects. This guarantee does not cover damages produced on pieces by their use. Please see
[X] section for indications on the adequate use and care of CO YN jewelry.

 

 10. WHAT AUTHENTICITY GUARANTEE DO CO YN PRODUCTS HAVE?


At CO YN, we create and develop our own designs, managing and taking care of the end-to-end creation process, and working with our craftspeople. CO YN uses only fine metals to manufacture its jewelry. All pieces are made of 18-carat yellow, white gold or rose gold.
CO YN uses only natural diamonds and gemstones, like sapphire, ruby, quartz, black spinel, and others.


 
11. WHAT IS A CARAT/KARAT?


In the world of jewelry, the term “carat” can refer to two different things. With regard to gemstones, a carat is a unit of weight equivalent to 200 mg, that is, a fifth of a gram. When talking about gold, a carat is a form of alloy, and it refers to the purity of the gold. This measurement is a 24th of the total mass of the alloy. Generally speaking, the most common alloys are 585 thousandths, which corresponds to 14-carat gold (14/24); 750 thousandths, or 18-carat gold (18/24); and 1,000 thousandths, which is 24-carat gold (24/24). For technical reasons, 999 thousandths is accepted as 24-carat gold. The symbol for a carat is normally K or ct.

 

12. WHAT ARE THE CRITERIA FOR EVALUATING THE QUALITY OF A DIAMOND?


Each diamond is unique. But, all diamonds share certain characteristics that enable us to buy them and evaluate them. These characteristics are known as the “4 Cs”: COLOUR, CLARITY, CUT and CARATS.

  • Colour: Diamonds can be anything from white to slightly yellow. Colour is a determining factor in the value of a diamond. The less colour in a diamond, the greater its value. The GIA colour scale goes from D (exceptionally white) to Z (pale yellow).
  • Clarity: The internal imperfections in a diamond are called inclusions. The presence or absence of inclusions determines the clarity grade of the diamond and, consequently, its value. The size and position of the inclusions in the stone also play a very important role in the clarity grade the diamond receives.
  • Cut: The quality of a diamond’s cut is determined by its proportions. The better a diamond’s proportioning, the more light it will reflect and the more it will shine.
  • Carats: The carat is the precision unit used to weigh diamonds. One carat is 0.2 g.

 

 13. CAN I OPEN MY OWN CO YN STORE?

To request more information about franchises, email us at coyn@bycoyn.com.