Returns and exchanges
Returns are only permitted for items that have not been used and when both the item and its packaging are in the same conditions as those in which the customer received them. Be aware that jewelery is fragile, and any sign of damage can make it not suitable for the return. Customized and modified pieces are considered final sale and cannot be returned either.
Exchanges are not permitted. Customers wishing to exchange an item for a different one will have to return the unwanted item and separately order the new item.
The customer has the right to return a product within FOURTEEN (14) calendar days following receipt of the product. The time limit for returning orders placed from December 1 to January 5 has been extended to 20 January.
In order to formalize a return (a withdrawal from the Agreement), the customer should write to the email address email@example.com within the aforementioned time frame, and send the returns form that is included at the end of this section, stating that they wish to withdraw, and giving their details (including their account number) and the details of the agreement they wish to withdraw from.
For the purposes of returns, the customer will be required to send the product and its original packaging, unused and in perfect conditions, within the term of fourteen (14) calendar days after the date on which they give notice of their decision to withdraw from the agreement, to the following address: CO YN, S.L., C/ Maestro Chapí, nº 34, 28016 – Madrid (Spain).
To send the item returned, customers outside the Iberian Peninsula have to use their closest courier service, at their own cost. Customers in the Iberian Peninsula – Spain and Portugal mainlands (Islands and Ceuta and Melilla are excluded) – may either take care of the shipping themselves or request Collection (collection of the returned item). Customers in the Iberian Peninsula wishing to exchange the item returned for a different item may request Collection&Delivery (collection of the returned item and simultaneous delivery of a different product) from CO YN by sending an email us to firstname.lastname@example.org attaching the corresponding Delivery Form (or indicating the information that it must contain stated below). We will organize for CO YN’s shipping company to collect the returned item at the delivery address and, in Collection&Delivery cases, deliver you any other item bought. In cases of Collection and Collection&Delivery shipping costs will be deducted from the amount to be refunded to your account for the return:
- Madrid: 5,92 €
- Spain and Portugal mainlands (Iberian Peninsula) - all Islands and Ceuta and Melilla are excluded: 7,61 €
Once the withdrawal has been formalized and the item returned unused and with its original packaging, the amount paid will be refunded as quickly as possible and, in any event, within fourteen calendar days following the time when CO YN receives the product returned.
All payments received will be returned to the customer, including delivery costs, where applicable. The refund will be made using the same method as the one used to pay for the purchase.
The costs of returning the product are to be borne by the customer.
The customer will receive a withdrawal form with their order. But, in the event it should be needed, the information the form must contain is as follows:
- For the attention of CO YN C/ Maestro Chapí, nº 34, 28016 - Madrid.
- I am hereby notifying you that I am withdrawing from our sales agreement (number of order details) with regard to the following product(s): (description as shown on the website).
- Ordered on ............ and received on .............
- Customer’s name:
- Customer’s address:
- Customer’s signature: